Refund policy

Refund Policy

Thank you for shopping with Boutique Collectables.

We want our customers to be satisfied with every purchase.

Change of Mind

Due to the nature of trading card products and collectibles, change of mind returns are generally not accepted.

Please choose carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 7 days of delivery.

Where possible, please provide:

- Order number
- Description of the issue
- Photographs of the product and packaging

We will assess the issue and work with you to provide a suitable resolution.

Pre-Orders

Pre-order cancellations are subject to our Pre-Order Policy.

Customer-requested cancellations may incur a cancellation fee of up to 15% of the order value.

If Boutique Collectables is unable to fulfil a pre-order due to supplier allocation reductions or product unavailability, a full refund will be provided.

Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

Processing times may vary depending on your payment provider.

Contact Us

For refund enquiries, please contact:

Email: info@boutiquecollectables.com.au

Boutique Collectables

Melbourne, Victoria, Australia