Refund and Cancellation Policy

Thank you for shopping with Boutique Collectables.

Please read all product descriptions carefully and double-check your order, quantity, delivery address and payment details before completing checkout.

No Change-of-Mind Returns

All purchases are final.

Boutique Collectables does not accept returns, exchanges, refunds or cancellations because you:

• Changed your mind

• Ordered the wrong product or quantity

• Found the product cheaper elsewhere

• No longer want or need the product

• Made an accidental purchase

• Failed to review the product description before checkout

Please choose carefully and double-check all order details before making payment.

Order Cancellations

Once an order has been placed and payment has been processed, it cannot normally be cancelled.

If Boutique Collectables agrees, at its discretion, to a customer-requested cancellation, a 25% cancellation fee based on the total order value will be deducted from the refund.

This fee covers payment processing charges, administrative expenses, inventory commitments and costs associated with preparing and managing the order.

The remaining eligible balance will be refunded to the original payment method.

Pre-Orders

Pre-orders are confirmed purchase commitments and are not eligible for change-of-mind cancellations.

Customers must carefully review the product, quantity, price and expected release information before completing checkout.

If Boutique Collectables agrees to cancel a pre-order at the customer’s request, the 25% cancellation fee will apply.

Release dates are estimates and may change due to manufacturers, suppliers, distributors, freight delays or other circumstances outside our control. A change or delay to an estimated release date does not automatically entitle the customer to cancel the order.

If Boutique Collectables is unable to fulfil a pre-order due to supplier allocation reductions or product unavailability, the affected customer will receive a full refund.

Damaged, Faulty or Incorrect Items

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If you receive an item that is damaged, faulty or incorrect, please contact Boutique Collectables within 48 hours of delivery and before opening or using the product where possible.

To help us investigate your claim, you must provide:

• Your order number
• A detailed description of the issue
• Clear photographs of the product
• Clear photographs of the outer shipping box and all packaging materials
• A continuous, unedited video showing the unopened parcel, shipping label, opening process, and the product inside

Failure to provide sufficient evidence may delay or prevent us from verifying claims relating to shipping damage, missing items or incorrect products.

Please retain all original packaging and contents until your claim has been assessed. Do not dispose of any packaging or protective materials.

Claims submitted after 48 hours of delivery may be more difficult to verify. This does not affect any rights you may have under the Australian Consumer Law.

Minor Packaging Imperfections

Trading card and collectible products may have minor manufacturing or packaging imperfections, including small marks, loose wrapping, minor dents, print variations or other cosmetic imperfections.

Minor packaging imperfections that do not materially affect the product may not qualify as damage, a fault or grounds for a refund.

Refund Processing

Approved refunds will be returned to the original payment method.

Any applicable cancellation fee will be deducted before the refund is processed.

Refund processing times may vary depending on your bank or payment provider.

Shipping costs are not refundable for change-of-mind or customer-requested cancellations unless required by law.

Contact Us

For refund or order enquiries, please contact:

Email: info@boutiquecollectables.com.au

Boutique Collectables
Melbourne, Victoria, Australia